Privacy Policy

OneCare Lab values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website, services, and communications.

Information We Collect

OneCare Lab may collect personal and non-personal information, including but not limited to:

• Full name
• Contact information (phone number, email address, mailing address)
• Government-issued identification (when required for services)
• Appointment and service details
• Payment and billing information
• Test-related information provided during service intake
• Website usage data (IP address, browser type, pages visited)

We collect information only when necessary to provide services, schedule appointments, maintain compliance, or communicate with clients.

How We Use Your Information

Information collected is used to:

• Schedule and manage appointments
• Verify identity and eligibility for services
• Provide diagnostic and testing services
• Communicate service updates or confirmations
• Process payments and maintain records
• Comply with legal, regulatory, and laboratory requirements
• Improve website functionality and user experience

OneCare Lab does not sell or rent personal information to third parties.

Confidentiality of Test Information

All testing-related information, results, and personal data are handled with strict confidentiality. Information is released only to authorized parties and in accordance with applicable federal, state, and privacy laws. Test results are never shared without proper authorization unless required by law.

Information Sharing and Disclosure

OneCare Lab may share information only when necessary to:

• Comply with legal obligations or court orders
• Work with authorized laboratories or service partners
• Complete services requested by the client
• Protect the rights, safety, or property of OneCare Lab or others

All third-party partners are required to maintain confidentiality and data protection standards.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. While no system can guarantee absolute security, we take appropriate measures to protect your information.

Website Cookies and Analytics

Our website may use cookies or similar technologies to enhance user experience and collect basic analytics. These tools help us understand how visitors use our website but do not collect personally identifiable information unless voluntarily provided.

You may disable cookies through your browser settings if you prefer.

Your Rights and Choices

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Ask questions about how your information is used

Requests must be submitted in writing using the contact information below.

Third-Party Links

Our website may contain links to third-party websites. OneCare Lab is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

OneCare Lab does not knowingly collect personal information from children through its website without parental or legal guardian consent, except when required for authorized testing services.

Policy Updates

OneCare Lab reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

OneCare Lab
PO Box 624
Yazoo City, MS 39194
📞 (662) 779-9994
📧 oclab@onecarelabs.org
🌐 www.oclabz.org